If plans change

Before confirmation

A request can be changed or withdrawn at any time before you accept the final booking details. No cancellation fee is due for an unconfirmed request.

After confirmation

The confirmation will state the deadline, any late-cancellation or no-show charge, and how to request a change. If no specific cancellation charge was disclosed before confirmation, we will not introduce one afterwards.

If the practitioner cancels

You may accept a suitable replacement time or practitioner. If you paid and do not accept a replacement, the party that collected the payment will return the amount due using the applicable payment route.

Distance-contract rights

Nothing in this policy removes mandatory withdrawal or consumer rights. If you ask for a service to begin during a statutory withdrawal period, any express request and acknowledgement required by law must be collected before performance starts. Certain dated leisure or event services may have different statutory treatment.

How to request a cancellation

Use the Manage a booking page and include the email used for the booking and any reference you received. We will acknowledge the request and explain the next step.

Manage a booking